Shipping & Returns


All our products are delivered digitally to your email without any cost. Most product keys are delivered automatically and can be picked up immediately after purchase. How to find the code:

Go to “My Account” by clicking on the upper right corner of the web page: “Hello, [your name]”.
Click on “Orders“. Find the correct order ID and press “SHOW” at the far right under the heading “ACTIONS”.
Below the total amount on the order page, you will find the product keys for each product you purchased.


If the product key is not listed on the order page, it will be automatically sent to you via email within one hour from the time of purchase (Monday – Sunday 9am – 11pm (UTC+2)).

If you did not receive the product key after two hours, please contact us.


The right of withdrawal does not apply to contracts for the supply of digital content that are not delivered on a physical medium if the delivery has begun with the express consent of the consumer and the consumer acknowledges that the right of withdrawal has thus been lost. (cf. § 22 n) of the right of withdrawal ( On the other hand, at we want to offer a better customer experience and therefore offer a 14-day return right under section 34 of the right of withdrawal. This requires that the product code is not redeemed.

Refunded orders are paid back to the same payment card used for the transaction – within 10 business days after the refund process has been initiated by our support team. If you wish to return and refund a product, please contact us.